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Refund Policy



Last updated: 8th January, 2024

At DERKONLINE, our commitment to client satisfaction extends to our refund policy. We understand that circumstances may vary, and we aim to provide flexibility while maintaining a fair and transparent approach. Please review the following refund policy, which goes beyond the standard no-refund approach:

Refund Eligibility:

  1. Project Commencement:
    • Once a project has commenced, payments made to DERKONLINE are generally non-refundable.
  2. Cancellation Before Commencement:
    • Clients may request a refund if they decide to cancel a project before its commencement. However, any incurred expenses, such as domain registrations or third-party service fees, are non-refundable.

Partial Refunds:

  1. Exceptional Circumstances:
    • In cases where DERKONLINE fails to meet the agreed-upon deliverables outlined in the project agreement, partial refunds may be considered. The extent of the refund will be determined based on the specific circumstances and the stage of the project.

Communication and Collaboration:

  1. Client Discussions:
    • Clients are encouraged to communicate openly with DERKONLINE regarding any concerns or issues. We believe in collaborative problem-solving to ensure the best possible outcome for our clients.

Refund Process:

  1. Contact Customer Support:
    • To initiate a refund request or discuss potential options, clients should contact our customer support team through the provided channels.
  2. Review and Assessment:
    • Refund requests will be reviewed on a case-by-case basis. DERKONLINE will assess the circumstances, project status, and incurred expenses before determining the eligibility and extent of the refund.

Exceptional Circumstances:

  1. Force Majeure:
    • In cases of unforeseen circumstances, such as force majeure events, that significantly impact project viability, DERKONLINE will work closely with the client to find a fair and reasonable resolution.

Contact Information:

  • For any inquiries or concerns related to the refund policy, please contact our customer support.

By engaging DERKONLINE‘s services, clients acknowledge and agree to abide by this extended refund policy.


Customer Support Email:

Customer Support Phone Number: +1 504 300 9240 / +233 555 724 218

Official DERKONLINE Website:




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